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Essential Workplace Metrics

Published on 16.05.25

Data is key to optimizing space, improving employee experience, and driving business results. This toolkit covers 5 core workplace metrics: occupancy, utilization, attendance, sharing ratios, and employee engagement. Learn how to use them to make smarter, impactful decisions.

hybrid working occupancy analytics workplace metrics

Contributors

Hannah Cresswell

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What's Inside

In today’s workplace, leveraging data is essential to optimizing space, enhancing employee experience, and achieving business goals.

To create meaningful impact, workplace leaders must gather data, integrate insights from diverse sources, and communicate findings in ways that engage stakeholders. It’s about uncovering patterns, telling compelling stories, and using those stories to guide strategic decisions.

In this guide, we’ll walk you through 5 essential workplace metrics and how to harness them to shape your strategy, drive positive change, and ensure your space truly supports both your people and your business:

Occupancy & Vacancy
Utilization Rate
Attendance Patterns
Sharing Ratios
Experience, Engagement & Sentiment

Contributions

Hannah Cresswell

Growth Marketing Manager

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"HubStar enabled us to save millions in operating costs while not only avoiding disruption, but improving employee experience."

Global Real Estate Lead @ Fortune 500 Company

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Senior Space Manager @ Sheffield Hallam University

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Facilities Manager @ Civic & Social Organization

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ICT Manager @ Nonprofit Organization

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IT Officer @ AEU Victoria

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Civil Engineering Company

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Luxury Goods & Jewellery Company

"My favourite feature is the Outlook integration, as it enables our staff to book meetings in a familiar way. The bookings are automatically transferred without any extra steps for the end user."

"The system was so intuitive, we really didn’t need to give people a lot of training."

Jeremy Wilson

Operations Manager @ Russell Group University

"The reporting has been brilliant."

"Employees need to be able to collaborate closely, working in one room. The office environment needs to align with this seamlessly. What that means for us is that we need to measure usage and occupancy rates and adjust the workspaces accordingly as needed."

Mark van Rijt

Managing Director of Facility Management @ ABN AMRO Bank

"HubStar has removed so much admin from my daily to-do list. These days I only spend about an hour a week, covering six offices and 800 staff members. Before I was spending an hour a day messaging people back and forth! This means the system has cut the time I have to spend on managing bookings by 80%."

Tristan Drinkwater

Facilities & IT Services Manager @ Exertis

"There’s a tremendous range of reports that we use to measure capacity levels."

"The experience that users now have using HubStar is absolutely fantastic. The implementation went smoothly and our staff find the system really easy to use. The support I’ve had is phenomenal - incredibly knowledgeable about the product and so helpful. They’re second to none"

"With the single push of a button, my team gains insight into spaces that are consistently underutilised and how many ‘no-shows’ have taken place"

Fred Jonker

Information Services Policy Officer @ Wageningen University & Research

"I’d absolutely recommend HubStar. If someone asked me why, I’d say it simply does everything you need it to do. The feature set is rich and covers all the requirements that most organisations are likely to have."

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Essential Workplace Metrics

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